![]() And those who use the remote consistently spend more time watching more content than those who don’t,” Zelesko said. “More than 70% of our customers with a voice remote use voice commands at least once a week. ![]() The company said it received overwhelmingly positive feedback and shipped millions of remotes in the first year. Comcast released the first version of the remote as an app in 2015 to explore voice interfaces. Doing so required a deep understanding of content and how to provide it, and the voice remote helped streamline this process. And we felt voice was just the most natural way to do that.”Ĭomcast invested in AI to find better ways to provide a personalized viewing experience, Zelesko said. “Navigating to the content you want is really so important. And we realized that it was much harder for customers to determine even simple questions, like what to watch and where to watch it,” Zelesko said. ![]() ![]() “The content landscape has grown dramatically. ![]()
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